Terms and Conditions

It is your responsibility to familiarize yourself with this Agreement prior to allowing our technician to begin work. Allowing our technician to commence service or by accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws constitutes acceptance of this Agreement in its entirety. If you do not agree with any of these terms, please leave.

ESTIMATES:

Estimates remain valid for 5 working days. Use of this web site or/and payment made by customer , constitutes acceptance of the estimate and agreement to all of the provisions of these Terms and Conditions.

APPOINTMENTS:

All appointments are scheduled based on earliest availability, between working hours 9am-5pm. We will assign 3 hours window a one day prior to the service and we will request your confirmation by phone call or email. If we won’t receive the confirmation, we cannot guarantee the service.

SERVICE CALL FEE:

A service call fee is non-refundable. Service call fee is a flat rate fee. A service call fee will also be charged in cases where customer does not wish to proceed with the job for whatever reason. It will be waived if customer decides to accept our quote, pay deposit and proceed with a repair. The customer will be responsible for the service call fee if the problem is caused, or possibly caused by a source other than the appliance itself: installations issues, plumbing issue, electrical issues, venting duct clogged or any other issue not related to the appliance.
It is customer responsibility to provide suitable parking. Our technician might cancel the appointment if no parking is available.

REPAIR COST:

The repair cost is based on the job, and not by the hourly rate. We provide estimate by the job, flat fee rate.

CANCELLATIONS:

To cancel an appointment, customer must call at least 12 hours prior to scheduled appointment. Please call as soon as possible if you cannot keep an appointment. Leave a message by phone or email with your information.

COMPLETED REPAIR:

The repair is considered completed if the customer paid for it in full and/or signed the acceptance form. Payment of services in full will also indicate the customer has reviewed and tested the appliance and the service is completed to their satisfaction. We offer no refunds on completed or ongoing repairs.

LIABILITY RELEASE:

Customer agrees to release App Techs GTA Inc. its owners, employees and technicians from any and all liability, express and implied, arising out of damages and expenses of any kind resulting from repair of customer’s appliance(s).

CUSTOMER RESPONSIBILITIES:

  1. Somebody of age 18 years or older has to be present on site.
  2. Customer must have a valid form of payment, debit, credit or cash. Unfortunately we do not accept cheques.
  3. In order for our technician to do the diagnostics/repair appliance must be accessible, without interference from children, pets and other distractions.
  4. Customer must keep distance of at least 6 feet from a technician, can not smoke or vape near technician. We kindly ask to wear a mask as well while our technician is at your home.

PAYMENT:

All work will be paid for upon completion of job unless credit arrangements have been made prior to the original service call. All amounts overdue will incur a late fee of 1.5% per month or the highest rate allowed by law, whichever is smaller. You agree to pay all collection expenses including, but not limited to attorneys’ fees.

PARTS:

We only use original parts unless part was provided by a customer or customer requested to use a sub part. If the part that we provided has failed and is still under our warranty, we will cover part and labor cost to replace it, customer must pay for shipping and handling. If parts fail outside of the warranty period, we will charge our regular rate for parts and labor. After that period, a restocking fee of 25% will apply. Shipping or handling is non-refundable. Parts that were installed are not refundable.

WARRANTY:

Our 90-day warranty covers only the same problem that we attempted to repair. It does not cover any other problems, repairs performed by others or if malfunction was not because of our errors (e.g., weather damage, pests). This warranty is exclusive to customer and cannot be transferred to anyone else. Void in case of improper appliance usage, maintenance and relocated appliances. A service call will be charged if service technician is dispatched more than once to address the same warranty issue but cannot find a defect or it turns out to be outside of warranty. We reserve the right to decide whether it is best to not offer a warranty. If our technician investigates the malfunction(s) and finds secondary issue(s) unrelated to the workmanship performed by our technician, we will and provide you with a quote on the cost(s) associated with the repair. No refund will be issued on labor or parts already provided. Partial refunds can be offered at our discretion. No warranty on damage caused by external problems or interference by anyone else (other than our technicians) tampering with the repair.

LIMITATION OF LIABILITY:

We shall not be liable for any amounts that exceed our service fees collected from the customer. IN NO EVENT WILL EITHER PARTY TO THESE TERMS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING FROM BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR ANY OTHER LEGAL THEORY IN CONNECTION WITH THESE TERMS AND CONDITIONS. THE WARRANTY SET FORTH IN THESE TERMS IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

DAMAGE WAIVERS:

We are not responsible if damage is caused by:
1. Moving the appliance. Technician is not required to move the appliance but, if he/she agrees to do it for you, we can not be held liable for resulting damages if such occur.
2. Water damage. We shall not be liable for unintended leakage and flooding.
3. Defective cooling. We shall not be liable for any damaged goods caused by weak or defective cooling.

REFUSAL OF SERVICE:

We reserve the right to refuse service to anyone using our reasonable discretion, particularly in cases of disrespectful or disruptive customers, danger to technician. A service call fee can be charged for services refused due to customer’s fault.